Returns & refunds


If you decide you are not satisfied with your purchase you have 14 days from the day of receipt of the purchase to return it and obtain a refund.

If you change your mind about any of the goods you purchased, the goods returned must be in their original condition, which includes any packaging. All goods will be inspected on return.

Download complain form (.doc 45KB)

You must complete a returns authorisation form prior to returning any item, and read our returns policy carefully.

You are responsible for the return of the product, including organising and payment of shipping.

Be sure to include the return authorisation form with your name and contact details and preferably your order ID and the reason for the return so we can action the request as smoothly as possible. If this form is not included with the return you will not receive a full refund.

Upon receipt of the returned goods we will refund the cost of the goods. We will not refund the cost of shipping.