**COMPLAINTS**
If you wish to file a complaint, please print and complete the complaint form provided below and include it with the returned product.
**Complaint Form (.doc, 45KB)**
The defective product should be delivered to the following address within 14 days:
MJST Sp. z o.o. – Complaints Department
ul. T. Wendy 15
81-341 Gdynia
Poland
[serwis@thornfit.pl](mailto:serwis@thornfit.pl)
phone: +48 698 920 588
You will be informed about the outcome of the complaint within 14 days from the date of its receipt. A complaint is considered received when we have obtained a correctly completed complaint form, proof of purchase, and photos of the defect sent to: [serwis@thornfit.pl](mailto:serwis@thornfit.pl)
The decision regarding the complaint will be communicated via email to the contact details provided in the complaint form.
Products purchased with a VAT invoice are eligible for complaints within 12 months from the date of purchase.
We do not accept parcels sent to InPost parcel lockers or shipments sent cash on delivery.
